Deal with emergency situations  

 

Medical Emergencies - First Aid
Accidents, injury or illnesses can occur at any time to clients or staff members. Thus it is important that you are aware of correct procedures to be followed.
 
Accidents

Know what action to take if an accident occurs, ask yourself these questions:
 
  • Is it safe? 
    Approach carefully.  Beware of dangers.  Don't become another victim.
  • Is it safe for the victim? 
    Remove or reduce any immediate danger present - only if safe to do so
  • How many victims are there? 
    Look around for others, check if anyone else is injured.
  • Are there any bystanders? 
    Check if they are in any danger.
    Ask if they know what happened and can they help?

Giving assistance

Serious injuries:

  • Keep victim calm and still
  • Any unconscious victim must be placed on their side.
  • Emergency services must be called.

Get help for the victim:

  • Notify a First Aider (as far as possible - leave accident scene as is).
  • Airways must be kept clear
  • Any bleeding must be stanched.

For minor injuries:

  • Keep the victim calm and reassured.
  • Ensure person goes to First Aid station and receives treatment.
  • If person cannot be immediately moved, get First Aider to them.
  • Check if further assistance is required, before leaving.

Reporting

  • Any use of the First Aid supplies must be reported.
  • All accidents are reported to a First Aider or Supervisor, who will report to WorkCover if necessary.

What is classed as an accident?

Any incident that has resulted in an injury, whether minor or major.

 
Hazardous gas leaks and chemical spills

If there is a risk of fire or explosion:

  • If possible, open doors and windows to allow fumes to escape;
  • Evacuate immediately;
  • Ring 000 and allow fire brigade to handle the hazardous situation. 


Remember - First Aid is help given in case of accidents or illness, when a doctor is not available. If an injured person is conscious, gather as much information as you can, so that when trained help arrives, you can pass this information on. This could include:

  • How the accident or injury happened?
  • Where the pain is?
  • What medical condition the victim may have?
  • What medication they take?
  • Who they may wish to be contacted?