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This section includes the following:
- Positive presentation skills for an interview
- Your personal conduct at an interview
- The finer points
- Negative traps - what the interviewer is watching out for
- Some things to avoid
- Preparation
Positive
Presentation Skills for an Interview
Are you ready for an interview?
An interview is a way of measuring if you have what's needed
for a particular job. It also lets the employer see if you have the communication
skills required for the workplace.
A checklist of the basics
Before attending an interview, you must be able to respond positively to each of the
following items. If you can't, you are not ready! Print out the checklist
for your personal use, then answer the questions honestly.
| Are you ready for an
interview? A checklist Can you... ?
- Find out about the position before the interview?
- Say that you have done your homework? (What do you know
about the company?)
- Consider and prepare answers to possible questions?
- Say that your grooming is excellent?
- Speak confidently about your skills and abilities?
- Speak with a level of interest and enthusiasm about the
position?
- Listen carefully to the interviewer?
- Answer questions calmly and clearly?
- Consider your answers carefully, thoughtfully? (you have
the right to think before you answer)
- Talk about your previous positions/employers/colleagues in
a positive way?
- Be cautious about the way you use your body language?
- Say that you have put together a portfolio?
- Say that you have spare copies of your curriculum vitae?
- Ask relevant questions that have not been covered?
- Speak with confidence because you have had plenty of
practice through mock interviews.
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Your personal
conduct at an interview
Some professional approaches...
Print out and read the list of professional approaches to interviews and think of
other ideas that will improve how you prepare for the interview. Add your ideas to this
basic list for future reference.
Professional approaches to
interviews
- Be on time - arrive early if possible (although not too
early).
- First impressions count - make the most of the first 3
seconds
- Use a professional positive handshake to greet the
interviewer - introduce yourself in an assertive way (clean, freshly washed hands will
avoid the sweaty palm trap).
- Wait until you are invited to be seated.
- Smile, make eye contact (without staring).
- Sit or stand with a positive posture - dont slump or
slouch.
- While nervousness is understandable, be aware of body
language.
- Do not smoke - even if you are invited to.
- Definitely NO mobile phone use (if you leave it on
accidentally and it rings - switch it off and offer a sincere apology).
- Listen carefully, answer calmly and clearly (no waffle)
- Be open, honest, friendly and interested.
- Answer questions thoughtfully.
- Thank the interviewer for his/her time?
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The finer
points
Print out and read the list of the finer
points to keep in mind at the interview.
- Do plenty of research on the job you are going for and on the company.
- Be sure to make clear statements about the duties you have
performed and accomplishments you have made. Try to think of ways your skills and
knowledge will benefit the organisation.
- Dont exaggerate. Be honest in your assessment of what
you can do.
- Let the interviewer know that you are interested in
developing your potential through further study - if this is relevant and true.
- If you have been asked a question that you have not
anticipated, ask ... Can I just take a moment to think about my answer? -
you have the right to think. This will enable you to organise your response before giving
an answer.
- If the interviewer answers the telephone during the
interview, put the conversation back on track at the end of the interruption by saying
we were discussing...
- Let the interviewer raise the question of salary during the
interview. If this is not raised during the interview - then ask, but do be aware
that job offers are often not made because the applicant priced himself/herself out of the
market.
- Avoid saying anything that does not put you in a positive
light. Negative comments are more easily remembered by the interviewer and also
invite follow up questions which can lead to more negative points.
- Keep it positive and direct - avoid weakening your
statements. Instead of saying: I feel I could do a good job" be more
direct with: "I could do a good job". Although to avoid being too
big headed you could try: "my former boss used to say I was a good worker"
rather than: "I'm a good worker".
- Practice with mock interviews and attend as many interviews
as you can. The more you practise, the more confident you will become. Having
a better idea of where you need to improve will better prepare you for the next interview.
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Negative Traps -
What the interviewer is watching out for
Print out and read the list of negative traps to avoid during the interview.
Any of these things could lead to an unsuccessful interview:
- Unreliability - if you can't be on time for your interview, how reliable will you be?
- Poor personal appearance (your outfit should err on the
side of being more conservative rather than less conservative).
- Lack of preparation for the interview.
- Inability to express thoughts clearly - poor speech and
grammar.
- Lack of planning for career, no purpose or goals.
- Lack of interest and enthusiasm.
- Lack of confidence - excess nervousness.
- Evasive - making excuses.
- Over-emphasis on money - interested only in remuneration.
- Overbearing, pushy attitude.
- Failure to ask questions about the job.
- Negative comments about past employers.
- Remember your body language can be read by the interviewer
- keep it positive.
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Some things to
avoid
Slouching in your chair, playing with spectacles, pens,
fidgeting with your clothing, tapping your fingers, nervous
laughter, quiet voice, no maintained eye contact, constant avoidance of a direct answer,
negative comments, use of meaningless sounds or reduced forms of speech or slang when you
speak. Example: [ umm, ahhh, dunno, wanna, havta, nuh,
yeah, nup, yep, coz, ta, gunna]. The number one pet hate with
interviewers is the mobile phone - make sure you turn if off!!
Preparation
Something to think about when considering good
communication ...
Experts tell us that we communicate by:
What we say - 10%
How we say it - 30%
Our body language - 60%
The secret of successful interviews is anticipating what
the interviewer is likely to ask, and being able
respond confidently. It is quite acceptable for the applicant to be seated with a copy of
the curriculum vitae in a folder for reference if
needed.
The main three questions are...
- Can you do the job?
- Will you fit in with the workplace?
- Are you keen to do a good job?
The prospective employer will want to know
about...
- Job record and employment stability
- Education achievement level
- Ability to communicate well
- Ability to work within a team
- Specifics of the skills you have - that apply to the
position you are being interviewed for
- Direct experience and indirect relevant
accomplishments
- Outside interests and activities, including hobbies -
if they relate to skills needed for the job
- Ability to use initiative
- Ability to work unsupervised
- Successful projects you have undertaken
- Relevant test results
- Your future career plans and long term goals
How would you answer the dreaded "weakness" question ?...
This is never an easy question to answer at the best of times, but when you are trying
to impress during an interview it's certainly one to be very wary of !!
Proceed to Activity 1. When
you have finished it, you will be guided through the rest of the activities.
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Activity 1 - Are you ready for an
interview? - a
checklist
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Write down as many ways you can think of, as
to how you can meet the requirements in the checklist.
Proceed to Activity 2.
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Activity 2 -
What type of questions will be asked?
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Print out this page and
prepare assertive and well researched answers to each of these questions. Keep a
copy of your answers and this page in your personal journal. If you have only a little work experience or none at all .
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- What were your results in high
school/college/university?
- Which subjects did you do well in?
- What positions of leadership have you held?
- Tell me about your work experience?
- What are your career goals?
- Why do you think we should employ you?
If you have had work experience...
- What was the nature of your previous job?
- Tell me about a typical day in your former place of
work?
- To whom did you report?
- Did you get along with the supervisor?
- What special skills did you acquire?
- Can you discuss how you have used your initiative in the
workplace?
- Tell me how you react under pressure?
- What special accomplishments did you achieve?
- What did you like about the position?
- Why should we employ you?
Last and by no means least...
- How would you answer the dreaded "weakness"
question?
It may help to check out the list of Questions, Questions, Questions. |
Questions, Questions, Questions - that could be
asked at an interview
| It is impossible to give perfect answers, try to relax and do
the best you can. If you have practised well you will show more confidence with your
answers. If you think you have made a blunder, just take a breath and continue on, What
do you know about our company?
Do your homework before the interview. Research the company, use their web site,
show you are interested, also let them tell you.
Why should we give you the job?
Your knowledge, experience, skills, abilities
What can you offer us that others can't?
Give any details of any past successes with problem solving or how you managed to make a
difference. Think how this could be related to this position.
How long would you stay in the job?
As long as we both feel I'm contributing, progressing.
Tell my about yourself?
Keep it short, don't waffle, use the statement in your resume summary.
What are your goals?
Give long term goals, further skills you would like to gain
Do you have any questions?
If you have done your homework then you should be able to ask something which shows an
interest in the job and the company. Appropriate questions could be about their
philosophies, long term goals, the objectives of the job etc. Keep things positive
by discussing what you can offer them rather than what they can do for you.
What are your strong points?
Give at least three, relate them to the job being interviewed for.
What are your weak points?
Never belittle yourself or offer personality traits as weaknesses. While you need to
admit to at least one weakness, keep it brief, then move on. Try to turn a negative
into a positive by offering it more as an opportunity to improve. Try talking about
something you have learned from in the past, something that improved the way you did
things. Use an example of something that is not needed for the job. "I'm
not very strong in Powerpoint, although I have good knowledge of Word and Excel"
You could talk about something you are still learning or wish to finish, something
which will benefit the company. "When I have finished my studies, I will be
able to ....." Above all never say anything which will put you in a negative
light. This only leads to more negative questions and sticks in the mind of the
interviewer. |
Proceed to Activity 3.
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Activity 3 - Interview
roleplays - form a discussion group
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- In a group of about four people, ask each member to think
of at least three positive experiences and three negative experiences they have had at an
interview.
- Your support group could be asked to offer possible
solutions by brainstorming and suggesting ways to reduce the negative experiences.
- Each member of your support group should write a question
that might be asked at an interview - one that the group feels is extremely
important.
- Members of your support group should brainstorm possible
responses to the questions given as examples and discuss their appropriateness.
- Ask your support group to plan and prepare for an
interview.
- One participant could volunteer to be the interviewee, one
participant to be the interviewer and two participants to observe and evaluate. You could
select a suitable job that you might apply for from the Newspaper. Build the appropriate
dialogue. Share the responsibility with your support group.
- Select questions for the interviewer together as a team,
and select appropriate responses for the interviewee.
- Your team could then role play the interviews - and video
tape them for evaluation.
- Ask your teacher, a trainer or a respected colleague to
help you evaluate your role play.
Special Note: Video camera equipment is available at most
College libraries and often available at local libraries, for short term loan to
members.
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Don't forget to check out the list of useful web sites and on-line Resources
which can assist with job seeking skills.
Return to Interview Course or Course Content page
Once you have completed this
course you will be better equipped to go after those job opportunities with increased
confidence. It's a big world out there with many opportunities to explore. Use
what you have learned to make the most of what you have to offer. The rest is up to
you. Good luck. |